Win #1
On Monday I received a text message saying I would be getting a call from a private number that would be a representative of Services Australia (aka the keeper and provider of pensions and other monies) and to not ignore this call. The call duly arrived and it appeared the reason was to explain why we had been knocked back for the old age pension. The lovely person at the other end was trying to explain how things had been calculated (based on something from over 18 months ago) as I was trying to explain that the information provided on Friday was all that mattered.
We reached an agreement whereby I would provide further information by uploading documents into the ether and she would contact me if she hadn't received them or required further enlightenment.
I was the recipient of another phone call (without the prior text message warning) from the same person and went through some more interesting proof of identity validation (when were you married, where were you born - Somalia; always throws them, which bank do you bank with - that bank; if you're Australian of a certain age you will know which bank!) and then provided the details of how much we sold our house in Melbourne for, how much this house cost to build, what other things we had spent money on, what I had for breakfast and the last time I went to the loo. At the end of this interrogation - don't get me wrong she was very pleasant - the call ended with her saying she had all she needed to assess and process the review and we would hear back in due course. Christmas is coming (and the goose is getting fat, please put a penny in the old man's hat ... sorry, I can never help myself *) and we didn't expect much until the new year.
Hence my surprise this morning to see an amount of money had been placed in our bank account followed shortly after with a message from mygov to say our application has been approved.
We are now officially old age pensioners (still mainly funded by our superannuation but every bit helps).
Win #2
For my birthday two years ago Himself gave me a whizz bang super duper Dyson vacuum cleaner. I love this cleaner and use it frequently as opposed to the previous cleaner, which was also a Dyson but a barrel and too hard to lug around. Since moving here I often use it two or three times a day (at least once a day but our dogs are shedding a lot right now) and I have noticed that my hard floors were getting scratched (not a huge issue as a damp mop fixes the marks but still not happy). I asked Himself to have a look and it turned out that a tiny wheel on one side of the motor head had jammed up with dust and effing dog hair and a part of it had worn flat hence the scratches.
Himself worked out he could fix the problem but wanted to make sure he was buying the correct $3 (plus $10 postage) part so he rang the Dyson service people. Long story short (you're welcome) - we will be getting a brand new motor head valued at $199 posted to us for nothing come mid Jan when they are back in stock. Registering the vacuum cleaner when we bought it (it was out of warranty) might have helped but I was very impressed with their customer service.
Win #3
Our new fridge has had issues with the ice maker freezing up and the freezer showing high temperatures. Because we live rural we don't get the manufacturer's service people, rather a local company who can service this brand. A couple of calls for service and the delightful local chap said fixing it wasn't really going to be work and approached the company with this opinion and -woohoo- we will be getting a new fridge when stock comes in mid January.
Now, here is my problem. Things happen in threes. I was hoping that the third win would be VCAT. Himself said the fridge was the first win but I feel that it is a warranty issue that had to be dealt with and therefore doesn't really qualify as a win as such.
Not that I am superstitious or anything.
*I apologise for his pronounciation of "ha'penny" but I liked his rendition